Privacy Policy

Introduction

Mercury Mobility ("Company", "we", "us", "our", or "Mercury Mobility") operates the Mercury Mobility mobile application and website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

We are committed to protecting your privacy and ensuring transparency about how we handle your personal data. This policy complies with:

• Digital Personal Data Protection (DPDP) Act, 2023 (India)
• Information Technology Rules, 2011
• General Data Protection Regulation (GDPR) for European users
• Google Play Store policies
• RazorPay data protection requirements

Please read this Privacy Policy carefully. If you do not agree with our policies, do not use our Service.

Information We Collect

Personal Information You Provide

• Account Registration: Name, email, phone number, date of birth, gender
• Identity Verification: Government ID, address, photograph
• Financial Information: Bank details, card information (processed via RazorPay)
• Vehicle Information: Driver's license, rental preferences
• Communication: Support messages, reviews, feedback

Information Collected Automatically

• Device Information: Device ID, OS version, app version
• Location Data: Real-time GPS, location history during rides
• Usage Data: Pages visited, features used, time spent on app
• Vehicle Telematics: Speed, acceleration, battery status
• Analytics: Session duration, app crashes, performance metrics

Third-Party Information

• Information from KYC verification services
• Credit information from credit bureaus
• Information shared by insurance partners

How We Use Your Information

Core Service Delivery

• Processing vehicle bookings and payments
• Managing battery swap operations
• Verifying identity and driver's license compliance
• Tracking vehicle locations and availability
• Monitoring driver behavior and vehicle health

Security & Safety

• Fraud detection and prevention
• Vehicle tracking and recovery
• Emergency assistance during breakdowns
• Insurance claim processing

Communication

• Booking confirmations and notifications
• Service updates and announcements
• Customer support responses
• Safety and emergency alerts

Information Sharing & Disclosure

Third Parties We Share With

• Payment Processors: RazorPay, banks, card networks
• KYC/AML Providers: Third-party verification services
• Insurance Partners: Insurance providers
• Law Enforcement: When required by law
• Service Providers: SMS gateways, analytics services, cloud hosting
• Google Play Store: Limited data per app store policies

Data Processing Agreements

All third parties are bound by strict data processing agreements. We do not sell your personal data to marketers or advertising networks.

Legal Requirements

We may disclose your information if required by law, court order, or government request when necessary to:

• Comply with legal obligations
• Protect our rights, privacy, and safety
• Protect against fraud or security threats
• Enforce terms and conditions

Data Security

Technical Security Measures

• End-to-end encryption for sensitive data transmission
• TLS 1.2 or higher for all web communications
• AES-256 encryption for data at rest
• Secure API endpoints with OAuth 2.0 authentication
• Regular security audits and penetration testing
• DDoS protection and rate limiting

Administrative Safeguards

• Limited access to personal data on need-to-know basis
• Background checks for employees with data access
• Confidentiality agreements with all staff
• Regular security training for employees
• Incident response procedures

Your Rights & Choices

Your Data Rights

• Right to Access: Request a copy of all your personal data within 30 days
• Right to Rectification: Correct inaccurate information
• Right to Erasure: Request deletion of your data (with legal exceptions)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Get your data in machine-readable format
• Right to Withdraw Consent: Stop non-essential data collection

How to Exercise Your Rights

Contact our Privacy Officer at privacy@mercurymobility.com with your request details. We will respond within 15–30 days.

Cookies & Tracking

Types of Cookies We Use

• Essential Cookies: Required for the Service to function
• Performance Cookies: Help us understand user interactions
• Functional Cookies: Remember your preferences
• Marketing Cookies: Track activity for targeted advertising (with consent)

Location Tracking

Our app uses GPS to track real-time location for vehicle tracking, navigation, and safety. You can disable this in app settings, but it may limit functionality.

Data Retention

Our Retention Schedule

• Account Information: While active, plus 2 years after
• Transaction Records: 7 years (tax regulations)
• KYC/Identity Data: Per RBI guidelines (indefinitely)
• Location History: 90 days unless under investigation
• Communication Records: Up to 2 years
• Fraud Investigation Data: 5 years

Children's Privacy

Mercury Mobility is not intended for individuals under 18 years. We do not knowingly collect data from children. Parents who believe their child shared information should contact privacy@mercurymobility.com.

Changes to Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or prominent notice on our Service. Your continued use means you accept the updated policy.

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